q880 collects only the information needed to run your account and process transactions on q880.mom; you can request access to or deletion of your personal data at any time by contacting [email protected].
POLICY SCOPE EXPLAINED
What q880 Collects and Why
When you open an account on q880, we collect your name, contact details and identity documents needed to verify your account. We log technical data — your IP address, device type, browser and session timestamps — automatically when you visit. This is standard for any account-based site and helps us detect unusual access. We do not place advertising cookies or use third-party advertising trackers on q880.
If you send a message to [email protected], we keep that correspondence for as long as it takes to resolve your issue and for a reasonable period after. Deposits and withdrawal records are retained as required to maintain accurate account history. Where q880 links to external sites, those sites run under their own privacy rules and we have no control over them.
Your use of q880 is subject to applicable local law; you must meet our age and location requirements to hold an account. You may request a copy of your data or ask us to delete your account information at any time.
What we collect
Name, contact details, identity documents for KYC verification, plus automatic technical logs — IP address, device type, browser version and session timestamps.
Why we hold it
To verify your identity, process deposits and withdrawals, keep your account secure, and meet our obligations under applicable local law.
Your choices
You can ask us to limit how we use your data, correct inaccurate details, or close and delete your account at any point during our business hours.
How to make a request
Email [email protected] with your registered account address and the action you want — access, correction or deletion. We aim to reply within 48 hours on business days.
PRIVACY CONTACT PATHS
How to Reach Us About Your Data
If you have a question about this policy or want to act on your data rights, our support team is the right first stop. You can reach us by email, through the contact page on q880, or by using the live chat option when you are logged in.
All privacy requests are handled by the same team that manages account verification, so your query goes directly to people with access to your records.
Send your request to [email protected]. Include your registered account email and describe what you need — access, correction or full deletion.
Contact page
Visit q880.mom/contact/ to submit a written request. This channel is useful for longer queries or when you want to attach supporting documents.
Live chat
Log into your q880 account and open the live chat widget. For fast questions about what data we hold, this is usually the quickest route.
DATA HANDLING STANDARDS
How q880 Protects and Manages Your Data
Data protection is built into how q880 operates, not added as an afterthought. Account passwords are hashed, connections run over SSL, and access to account records is restricted to the team members who need it to do their jobs. We review data retention regularly and do not keep information longer than its purpose requires.
Encryption in transit
All data passed between your device and q880 travels over SSL. This covers login, KYC uploads and any message you send through the contact form.
Cookie use
We use session cookies to keep you logged in and to remember your preferences. We do not use advertising cookies or share cookie data with ad networks.
Retention and deletion
Account data is kept while your account is active and for a defined period after closure. Once that period passes, personal identifiers are removed from our records.
Account review timeline
Identity verification — the KYC process — takes up to 48 hours on business days. During that window your documents are held securely and accessed only by the verification team.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Policy
These are the questions we hear most often from account holders in Bangladesh. If yours is not covered here, email [email protected] and we will get back to you within 48 hours on business days.
What personal data does q880 collect when I open an account?
We collect your name, email address, date of birth and identity documents for KYC. We also log technical data — IP address, device type and session timestamps — automatically.
Does q880 share my data with third parties?
We do not sell your data. We share it only where required by applicable local law, or with payment processors handling your bKash, Nagad or Rocket transactions.
How do I request a copy of my personal data?
Email [email protected] from your registered address and ask for a data access request. We aim to respond within 48 hours on business days.
Can I ask q880 to delete my account and personal information?
Yes. Contact us at [email protected] or via /contact/ and request account closure with data deletion. We will confirm when the process is complete.
Does q880 use advertising cookies or tracking pixels?
No. We use session cookies for login and preferences only. There are no advertising trackers or third-party ad pixels on q880.
How long does q880 keep my data after I close my account?
We hold records for a defined retention period after closure, as required by applicable local law. After that period, personal identifiers are removed from our systems.